Resources & training
Manuals, catalogs, literature, and software downloads for the instrument lines are collected below. Use these resources across the product range — this page is not limited to a single model.
- Online training: Operating manuals and related materials for procedures, routine care, and troubleshooting.
- On-site training: Hands-on hardware and software sessions arranged when your lab needs them.
- 3Q assistance: Help with IQ, OQ, and PQ to confirm installation, operating parameters, and performance.
Coverage
Every instrument includes one year of free warranty. Extended warranty and paid lifetime support are available when you want coverage beyond the standard period. Ask by email for scope and pricing by model and region.
- Standard warranty: One year free. Repairs and parts that fail due to manufacturing or material defects are covered (consumables excluded).
- Extended warranty: Paid extended warranty is available after the standard period. Under the stated after-warranty terms, only replacement parts are charged; labor and other service fees are waived as described in those terms.
- Paid lifetime support: Ongoing paid coverage for the life of the instrument.
Service process
Day-to-day questions — operation, troubleshooting, technical consultation — are handled by email around the clock (24/7) at
- Response: After a service request, we aim to respond within 2 hours and discuss a solution. Emergency assistance is available outside normal business hours.
- Loaner equipment: If a unit cannot be repaired promptly, a loaner may be provided until the original equipment is restored.
- Ongoing care: We keep customer records, schedule periodic follow-ups, and share maintenance recommendations for stable long-term use.
- Delivery & acceptance: Equipment is factory-inspected before shipment and arrives with an equipment list plus training materials. We work with you during acceptance; manufacturing or material defects can be replaced, and other damage is investigated promptly.
Looking for manuals or software?
Start with Documents, Downloads, and Literature for the instrument you use. For warranty options or paid lifetime support, ask by email before purchase or renewal so terms are clear for your region and agreement.